I also saw that from the Plantronics website, Supported Softphones where PureCloud integration was developed by the "partner". However, there was basically ZERO documentation to talk about the best practices configuring Genesys Cloud + PlantronicsHub. We have been testing the option to have both Genesys Cloud Desktop version + PlantronicsHub installed and running in the background. Genesys Cloud + Salesforce softphone doesn't work with wireless Plantronics headsets call control buttons on the device.So it's possible you won't actually see "Genesys" listed there but perhaps some other name based on it's integration through the browser. I note the Poly website says the Hub software will show the softphone as an SDK-Enabled one. What is not working when you try to use the Plantronics headset in Genesys Cloud? Does the phone config setting show that the phone software is running? I'm using a Plantronics headset (wired) and only have the Plantronics Hub installed. Is the Contact Us button actually alerted them? I have done the same and been over a week now, haven't heard back from Poly. I wonder if there is extra plugin need to be installed? along with Gensys Cloud Desktop Application + Plantronics Hub? My Plantronics Hub doesn't give me to "Genesys" option for PureCloud. I saw this in appfoundry but the "Firmware" button only takes me back to Plantronics website with no information. All other trademarks are the property of their respective owners.If you visit Poly's AppFoundry listing and click the Contact Us button, then Poly will be able to answer your questions about what is needed to get their headsets to work with Genesys Cloud. Bluetooth trademarks are owned by Bluetooth SIG Inc., any use by Plantronics, Inc. registered in the US and other countries. BackTrack, Explorer, Marque, M25, M55, M70, M90, M180, and Plantronics Hub are trademarks of Plantronics, Inc. BackBeat, Find MyHeadset, Plantronics, Voyager, and Voyager Legend are trademarks of Plantronics, Inc. Plantronics Hub for Windows is a stand-alone application that enables you to personalize and enhance your experience with a Poly headset. Some versions of the Android operating system and some phones/tablets may not support all features.Use the Find MyHeadset feature to locate your misplaced headset using an audible tone or the BackTrack feature.Note: If you dont know if your user requires a 32- or 64-bit. Important: The installer generates an MSI using the latest version of Plantronics Hub. Following the instructions, generate your tenant-specific installer. Get the following features for Plantronics Voyager Legend, Voyager Legend UC, BackBeat FIT, BackBeat PRO, BackBeat PRO+, BackBeat PRO 2, BackBeat SENSE, BackBeat FIT 500 Series, BackBeat 500 Series, BackBeat FIT 300 Series, BackBeat GO 600 Series, BackBeat 100, BackBeat GO 2, BackBeat GO 3, Calisto 5300, Voyager PRO HD, Voyager 100 Series, Explorer 10, Explorer 50, Explorer 80, Explorer 100, Explorer 500 Series, Marque M155, Marque 2 M165, Marque 2 A170, Marque 2 M180, M25 Series, M55, M70 Series, and M90 Series: With the Plantronics Manager Pro open, go to Admin > Plantronics Hub > Installing Client WIN. Enable headset support for Amazon Alexa and locate your lost headset with new Find With Tile support (Voyager 4200 Series and Voyager 5200 Series).Change language option for your voice prompts (Poly Sync 20, Voyager Focus 2, Voyager 3200 Series, Voyager 4200 Series, Voyager 5200 Series, Voyager 6200 Series, Voyager 8200 Series, Voyager Edge and Voyager Edge UC only).Wirelessly update your headset firmware from your smartphone (Poly Sync 20, Voyager Focus 2, Voyager 3200 Series, Voyager 4200 Series, Voyager 5200 Series, Voyager 6200 Series, Voyager 8200 Series only).Manage smart sensor options (not available on Poly Sync 20, Voyager Focus 2, Voyager 4200 Series and Voyager 6200 Series).Use Find MyHeadset to locate your misplaced headset using an audible tone or the BackTrack feature (not available on Poly Sync 20).Get the following features for Poly Sync 20, Voyager Focus 2, Voyager Edge, Voyager Edge UC, Voyager Focus UC, Voyager 3200 Series, Voyager 4200 Series, Voyager 5200 Series, Voyager 6200 Series and Voyager 8200 Series: Description of Plantronics Hub (from google play)ĭiscover how Plantronics Hub brings additional functionality to your new Plantronics Bluetooth® headset with helpful tools, notifications, and status information.
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